Shipping policy
Shipping Policy
At Perfume Paradise, we aim to deliver your order quickly, safely, and reliably anywhere in South Africa. Please review our shipping policy below.
📦 Order Processing
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
- You will receive a confirmation once your order is shipped
🚚 Delivery Time
- Major cities: 1–3 business days
- Outlying areas: 2–5 business days
- Delivery times may vary depending on location and courier
💰 Shipping Costs
- Shipping costs are calculated at checkout
- Free shipping may be offered on selected promotions
📍 Order Tracking
Once your order has been shipped, you will receive tracking details so you can monitor your delivery in real-time.
⚠️ Delays
While we strive to deliver on time, delays may occur due to:
- High order volumes
- Courier delays
- Weather or unforeseen circumstances
Perfume Paradise is not responsible for courier-related delays, but we will assist where possible.
❗ Incorrect Address
Customers are responsible for providing the correct shipping address. We are not responsible for orders delivered to incorrect addresses provided by the customer.
📦 Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with proof (photos if possible), and we will assist you.
📩 Contact Us
If you have any questions about shipping, please contact us:
Email: yasin@perfume-paradise.co.za
Phone: 084 593 4930
Address: 15 Bangalori Ave, Nirvana X1, Polokwane, 0699