Refund policy
Return & Refund Policy
At Perfume Paradise, we value your satisfaction and aim to provide a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
📦 Returns
Due to the nature of our products, we only accept returns under specific conditions:
- Item must be unused and in original packaging
- Return request must be made within 3 days of delivery
- Proof of purchase is required
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used perfumes
- Oil-based fragrances once used
- Sale or clearance items
💰 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via original payment method
🔁 Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 48 hours of receiving your order.
🚚 Shipping Returns
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
📩 Contact Us
If you have any questions about your return or refund, please contact us:
Email: yasin@perfume-paradise.co.za
Phone: 084 593 4930